A Message to our Members: Risk Alert
To prevent fraud, CENCAP is tightening our policies.
No account balances or transfers member to member will be permitted by phone. Our virtual branch online can assist you in making these transactions. Or you may come into the bank to show your ID in making a transfer. These transactions have been a preferred way of making fraudulent withdrawals from members’ accounts.
No CENCAP employee will ever call you and ask you for your online banking credentials, we will not be offering “too good to be true “deals through social media. When our fraud dept calls to verify transactions, they will never ask for the CVV number on the back of your card. When applying for a loan or other service, CENCAP employees will perform the due diligence required by our regulatory agency, NCUA.
These measures are being implemented to protect our members and provide increased security for accounts.